Field notes from the case studies

Six of seven participants completed a modeled records-request task without help. The concept was not deployed, so the result says nothing about municipal service performance.

Across two eight-week windows, follow-up for missing documents was recorded for 14 of 34 applications before the pilot and 8 of 39 after. The sample is small.

During a five-week review, four inspectors created 63 reports; 19 began without stable service. All reached the central register eventually, and three needed a retry.

Request and call records covered 62 standard requests before launch and 70 after. The review measured administrative handling, not when water was physically connected.

Twelve-week service logs included 148 reports before launch and 161 after. Location clarification and time to route improved; repair speed was not measured.